Frequently asked questions
When and how do I register?
Registrations are open throughout the year. To register, please submit a Registration Inquiry Form or email the program manager at your applicable program location.
Do you have a waitlist?
Waitlists vary by program location. Please contact the program manager to inquire about waitlist length for your applicable program location.
When should I put my child’s name on a waitlist?
Please contact the program manager for the applicable program location as soon as you know you need care for your child due to the waitlist varying by program location.
Do you accept children from other schools?
Unfortunately, we are unable to accept school age children that are not enrolled in the school the program is located in.
How do I arrange for a visit?
Please contact the program manager at your applicable location to arrange a site visit.
What are your toilet-training requirements for the daycare?
Your child must be three years old and should preferably be toilet trained.
Do staff help children with homework?
A quiet area is provided in all school-aged programs. Children are able to utilize this space to complete their homework. However, educators are required to supervise and interact with the entire group of children and therefore will be unable to provide 1 on 1 assistance with homework.
Are you open during winter and summer break?
We are closed for winter break as well as all statutory holidays as we are unable to operate when CBE custodians are not on site. Our Briar Hill location is open for summer break and accepts children who are registered in our Briar Hill program location.
How much activity do the children get?
The kids in our programs enjoy a minimum of 60 minutes of physical activity throughout the morning and afternoon. This may take the form of games in the school gym or, when the weather cooperates, playtime outdoors. Activities are both organized and child’s choice.
What are your fees?
Our monthly fees vary based on program location and component of care, please contact the Program Manager at your preferred program location for the current fees. There is a $75 non-refundable registration fee, as well as a $25 registration fee for any siblings.
Do you accept subsidy?
Yes, our programs accept subsidy. Please note that it is the parent’s responsibility to apply for and manage their subsidy accounts. For more information regarding subsidy or to start the application process, visit Alberta Child Care Subsidy Website. Parents are required to pay the full monthly program fee until their subsidy is approved.
Are your staff certified?
All our staff are well qualified and have a valid CPR and First Aid Certificate, Police Information Check with a Vulnerable Sector Search, as well as a Level 1, 2 or 3 Childcare Certificate.
What if I want to change the level of care?
If you’d like to change the amount of hours your child is in care for, please contact the applicable program manager.
What is your cancellation policy?
If you’d like to terminate your care entirely, please provide us with one month’s written notice. This notice must be submitted to your program manager.
What if I’d like to re-enroll my child after I’ve withdrawn them?
There is a 60-day waiting period if a child is withdrawn from BHCP and then wishes to re-enroll later. The 60 days is effective from the date of the application for re-enrollment or from the last day of the child’s attendance, whichever is later. The waiting period is in effect from September 1 to June 30 every year. If you re-enroll after the 60 days, you will be required to pay the $75 registration fee and fill out the registration forms again.
Does your program provide snacks or lunches?
Our programs do not provide snacks or lunches; it is the parent’s responsibility to provide sufficient snacks and lunch for their child.